Customer Responsibilities

1 Documentation

  • Customers are responsible for ensuring they have valid passports (minimum 6 months validity beyond travel dates)
  • Appropriate visas and permits must be obtained before travel
  • Health documentation, including vaccinations as required by destination countries

2 Insurance

  • Travel insurance is strongly recommended for all bookings
  • 12pmtrip.com offers travel insurance options that can be added during booking
  • Customers declining insurance will be required to acknowledge this choice during booking