1 Complaint Procedure
- Complaints must be submitted in writing to 12pmtrip@gmail.com
- Include booking reference, details of the issue, and preferred resolution
- We aim to respond to all complaints within 3 business days
2 Resolution Process
- We strive to resolve all disputes amicably and fairly
- If no resolution is reached, disputes will be subject to mediation
- Any legal proceedings will be under the jurisdiction of Gujarat, India